Terms and Conditions – at 999 Online Casino & Betting Platform

1Definitions

Throughout this document, the following terms carry the meanings assigned below. Understanding these definitions will help you read the rest of the Terms and Conditions more clearly.

• "at 999" / "the Platform" / "we" / "us" refers to at999.im and the company operating it.
• "You" / "the Player" / "the User" refers to any person who accesses, registers on or uses at 999 in any capacity.
• "Account" refers to the registered player account you create on at 999.
• "Wallet" refers to the in-platform balance associated with your Account.
• "Bonus Funds" refers to any promotional credit awarded to your Account by at 999 as part of a promotion or offer.
• "Real Money" refers to funds deposited by you into your Wallet using a supported payment method.
• "PKR" refers to Pakistani Rupees, the only currency accepted on at 999.
• "Wagering Requirement" refers to the number of times a bonus amount must be played through before it becomes withdrawable.
• "KYC" refers to Know Your Customer — the identity and document verification process required before withdrawals are processed.

2Eligibility

Use of at 999 is subject to strict eligibility requirements. You must meet all of the following conditions to open and operate an Account:

• You must be at least 18 years of age. at 999 does not permit minors to register or play under any circumstances. We may request age verification documentation at any time.
• You must be a real, natural person acting on your own behalf. Corporate accounts, organisations and agents acting on behalf of third parties are not permitted.
• You must be capable of entering into a legally binding agreement under the laws applicable to your jurisdiction.
• You must not have been previously excluded or banned from at 999 or any affiliated platform.
• You must not be a current or former employee of at 999 or any immediate family member of such an employee.

3Account Registration

When registering with at 999, you agree to the following account rules:

• One account per person. You may only hold one registered account at at 999. Duplicate accounts will be closed and any winnings accrued across duplicate accounts may be voided.
• Accurate information. All registration details — including your name, date of birth, mobile number and payment account details — must be accurate and truthful. Providing false information is a violation of these Terms and may result in account closure.
• Account security. You are solely responsible for maintaining the confidentiality of your password and login credentials. at 999 will not be liable for any loss arising from unauthorised access caused by your failure to secure your account details. Enable two-factor authentication to add a layer of protection.
• Contact information. You must keep your registered mobile number and any linked payment accounts up to date. Changes must be reported to at 999 support promptly.
• KYC verification. at 999 may require you to submit identity documents (CNIC, passport or similar) before processing withdrawals or at any other point determined by our compliance team. Failure to provide documents within the requested timeframe may result in Account suspension.

4Deposits

All deposits at at 999 are made in Pakistani Rupees (PKR) via the supported payment methods listed on the Deposit and Withdrawal page. The following rules apply to all deposits:

• The minimum deposit is Rs 200 for mobile wallet methods (Easypaisa, JazzCash, NayaPay, SadaPay) and Rs 500–1,000 for bank IBFT and card payments.
• Deposits are credited to your Wallet as soon as the payment is confirmed by the payment provider. at 999 is not responsible for delays caused by the payment provider's own processing times.
• at 999 does not charge any fees on deposits. Any fees applied by your payment provider are outside our control.
• Deposits must be made from a payment account that belongs to you and is registered in your name. at 999 will not accept deposits made on behalf of another person.
• at 999 reserves the right to reject any deposit suspected of fraudulent origin or money laundering. Such deposits will be returned to the originating account and the case referred to our compliance team.
• Chargeback requests on valid at 999 transactions will result in immediate Account suspension and may lead to legal action for the recovery of funds.

5Withdrawals

Withdrawals from your at 999 Wallet are subject to the following conditions:

• The minimum withdrawal amount is Rs 500 across all methods.
• Same-method policy. Withdrawals are processed back to the same payment method used for your most recent deposit. This is a security policy to prevent funds being diverted to accounts not belonging to you.
• First-time withdrawals on an account may be subject to a one-time KYC check. This is processed quickly and all subsequent withdrawals on a verified account are automatic.
• Easypaisa and JazzCash withdrawals typically arrive within 3–10 minutes. Bank IBFT withdrawals take 30–60 minutes. Card withdrawals may take up to 24 hours depending on your issuing bank.
• at 999 charges zero fees on withdrawals. Your payment provider may apply their own network fees.
• If a bonus wagering requirement is attached to your balance, only the portion of your balance that has completed wagering is eligible for withdrawal. The remaining locked portion will be clearly shown in your Wallet.
• at 999 reserves the right to delay processing any withdrawal pending additional verification if we have reasonable cause to suspect fraudulent activity, money laundering or a breach of these Terms.

6Bonuses and Promotions

at 999 offers various bonuses and promotions. All bonus offers are governed by the following general terms, plus any specific terms stated at the time the bonus is offered:

• Welcome Bonus. New players who make their first deposit are eligible for the 100% match bonus up to Rs 10,000. This offer is available once per player, per household and per device.
• Wagering requirement. All bonus funds are subject to a wagering requirement stated at the point of claiming. Standard wagering is 10× the bonus amount unless otherwise specified. Wagering must be completed before the bonus portion of your balance becomes withdrawable.
• Game contributions. Not all games contribute equally to wagering requirements. Teen Patti and Andar Bahar typically contribute 100%. Slots contribute 100%. Live table games and sports betting may contribute at a lower rate. The exact contribution rate for each game type is stated in the individual promotion's terms.
• Expiry. All bonuses expire within 30 days of being credited unless a different expiry period is stated. Expired bonus funds and any associated winnings will be removed from your Wallet.
• One bonus at a time. Only one bonus offer may be active on your account at any given time. Claiming a new bonus before completing the wagering on an existing bonus may void the existing bonus.
• Abuse. at 999 reserves the right to void any bonus and associated winnings if there is evidence of bonus abuse, including but not limited to: multi-accounting to claim duplicate bonuses, low-risk wagering strategies designed to exploit bonuses, or any other conduct inconsistent with genuine recreational play.

7Games and Betting Rules

All games and betting markets available on at 999 are subject to the following general rules:

• Results of all RNG games are determined by a certified Random Number Generator that is independently audited for fairness. Neither at 999 nor any player can predict or influence RNG outcomes.
• Live dealer games are subject to the physical dealing or spinning of the relevant game equipment at the studio. Technical malfunctions mid-round will result in the round being voided and all bets returned.
• Sports and cricket betting markets are subject to the specific rules stated for each market type. Where a match is abandoned or a result cannot be determined, bets will be settled according to the governing body's official result or voided at at 999's discretion.
• If a player disconnects mid-game through no fault of at 999, the round will be settled according to the state of the game at the point of disconnection using the RNG or live dealer outcome as applicable.
• at 999 reserves the right to void any bet placed after the event has started (for in-play markets, this means any bet placed after the relevant event within the market has already concluded).
• Minimum and maximum bet limits apply to all games and markets. These are displayed within each game or market. at 999 reserves the right to adjust limits at any time.

8Prohibited Conduct

The following actions are strictly prohibited on at 999. Engaging in any of the following may result in immediate account closure, forfeiture of balance and referral to relevant authorities:

• Opening more than one account on at 999, or using a third party's account.
• Providing false, misleading or fraudulent information during registration or verification.
• Using at 999 to launder money or conduct any other illegal financial activity.
• Using automated software, bots, scripts or any other tools to gain an unfair advantage in games or betting markets.
• Exploiting technical errors or software bugs to gain credits or winnings to which you are not entitled. Any such gains must be reported to support immediately and will be reversed.
• Colluding with other players in live dealer games or poker-format games to gain an advantage at the expense of at 999 or other players.
• Sharing your account login with any other person or allowing any other person to play on your account.
• Attempting to reverse, cancel or dispute a payment that was validly processed in connection with genuine at 999 activity (chargeback fraud).
• Engaging in abusive, threatening or harassing behaviour toward at 999 staff or other players via any communication channel.

9Account Suspension and Closure

at 999 may suspend or close your account in any of the following circumstances:

• Failure to complete KYC verification within the timeframe requested.
• Evidence of any prohibited conduct listed in Section 8.
• A chargeback dispute raised by you against a valid at 999 transaction.
• Extended inactivity — accounts with no login activity for 12 consecutive months may be classified as dormant. Dormant accounts may incur a monthly maintenance fee of Rs 500 per month after a 30-day notice period, or may be closed at at 999's discretion.
• Your voluntary request to close your account, including self-exclusion requests made through the responsible gaming tools.

You may also voluntarily close your account at any time by contacting our support team via live chat. Any Real Money balance remaining at the time of voluntary closure will be returned to your linked payment method after standard verification, provided no bonus wagering requirements are outstanding. Bonus funds are forfeited upon voluntary closure.

10Privacy and Data

Your personal data is processed by at 999 in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering, you consent to the collection and processing of your data as described in that document. Key points include:

• We collect registration data, transaction records, gameplay history and device information to operate the platform, verify identities and comply with legal obligations.
• We do not sell your personal data to third parties for marketing purposes.
• We may share your data with payment processors, identity verification providers, and regulatory authorities where legally required.
• You have the right to request access to your data, correction of inaccurate data, and deletion of data subject to legal retention obligations.

11Responsible Gaming

at 999 is committed to promoting safe and responsible gaming. We provide a range of tools to help you stay in control:

• Deposit limits: Set daily, weekly or monthly deposit caps on your account from the account settings.
• Session reminders: Configure time-based reminders that notify you of how long you have been playing.
• Reality checks: Enable pop-up notifications at set intervals displaying your net gaming position for the session.
• Self-exclusion: Exclude yourself from at 999 for a period of 24 hours, 7 days, 30 days, 90 days, 180 days, 1 year or permanently. Self-exclusion requests take effect immediately and cannot be reversed during the exclusion period.
• Cool-off period: Take a short break from gambling without full self-exclusion.

If you believe you may have a problem with gambling, please visit our Responsible Gaming page for more information and access to self-help resources.

12Limitation of Liability

To the maximum extent permitted by applicable law:

• at 999 provides the platform on an "as is" and "as available" basis. We do not guarantee uninterrupted access and are not liable for losses caused by temporary unavailability of the platform due to maintenance, technical failures or circumstances beyond our control.
• at 999 is not liable for any indirect, incidental or consequential loss arising from your use of the platform, including but not limited to loss of profit, loss of data or loss of opportunity.
• Our total liability to you in connection with any single event or claim shall not exceed the amount of Real Money funds held in your Wallet at the time the liability arises.
• Nothing in these Terms limits liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

13Amendments to These Terms

at 999 reserves the right to amend these Terms and Conditions at any time. When changes are made:

• The updated Terms will be published on this page with a revised "Last Updated" date.
• For material changes, at 999 will notify registered players via their registered mobile number or through an in-platform notification at next login.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the revised Terms.
• If you do not agree with a change, you should stop using the platform and contact support to close your account. Any Real Money balance will be returned subject to standard verification.

14Governing Law and Disputes

These Terms and Conditions and any dispute arising from your use of at 999 shall be governed by applicable laws. If you have a complaint or dispute regarding at 999:

• Contact our support team via live chat in the first instance. Most issues are resolved at this stage.
• If you are not satisfied with the initial response, escalate in writing to support@at999.im. We will acknowledge escalated complaints within 48 hours and provide a full response within 14 business days.
• at 999 aims to resolve all disputes fairly and transparently. Our records of gameplay, transactions and communications are maintained and available to us in any dispute review.

15Contact Us

If you have any questions about these Terms and Conditions, your account, or any aspect of the at 999 platform, you can reach us through the following channels:

• Live Chat: Available 24/7 from your logged-in account — the fastest way to get an answer.
• Email: support@at999.im — for non-urgent queries and formal complaints.

Our support team operates around the clock and is familiar with all aspects of the platform including payments, game rules, bonuses and responsible gaming tools. When contacting us, please have your registered mobile number and account username available to help us verify your identity quickly.