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Player Safety First

Responsible Gaming at at 999 – Stay Safe, Play Smart

Gambling at at 999 is meant to be fun — a bit of excitement during a PSL match, a few hands of Teen Patti on a relaxed evening, a quick Andar Bahar round in your spare time. The moment it stops being fun and starts feeling like pressure, something has changed. This page exists because at 999 takes that change seriously. We have built real tools, real limits and a real support system to help every Pakistani player stay in control of their gaming — and we want you to know how to use them.

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at 999

at 999's Responsible Gaming Commitment

at 999 is a platform built for entertainment. We are committed to offering deposit limits, session controls, self-exclusion tools and 24/7 support to any player who needs them. We do not use aggressive marketing tactics to push players toward spending more than they can afford. We actively monitor account behaviour for signs of problem gambling and our support team is trained to handle those conversations with respect and without judgement. Responsible gaming at at 999 is not a policy footnote — it is part of how the platform operates every day.

Your Control Panel

Responsible Gaming Tools Built Into at 999

Every tool below is available directly from your account settings. No need to contact support — you can activate them yourself in under a minute, and they take effect immediately.

Customisable
Deposit Limits

Set a maximum amount you are willing to deposit per day, per week or per month. Once you hit that limit, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately. Increasing a limit has a 48-hour cooling-off period to prevent impulsive decisions.

Instant Effect
Session Time Limits

Decide in advance how long you want to play in a single session. When your chosen time is up, at 999 notifies you and — if you have enabled forced logout — automatically ends the session. This is one of the most effective tools for preventing sessions from running longer than you intended.

Customisable
Reality Check Reminders

Set a reality check interval — every 30 minutes, every hour or at whatever frequency works for you. At each interval, a pop-up appears showing you how long you have been playing and your net position for the session. It breaks the flow for a moment and gives you a chance to make a conscious choice to continue or stop.

Instant Effect
Cool-Off Period

Not ready for full self-exclusion but feeling like you need a short break? A cool-off period blocks access to your account for 24 hours, 48 hours or 7 days while keeping your account open. No forms required — select the period from your account settings and it activates immediately. It cannot be reversed once started.

Up to Permanent
Self-Exclusion

Self-exclusion at at 999 closes your account for a set period — 30 days, 90 days, 180 days, 1 year, or permanently. During exclusion, you cannot log in, deposit or play. Marketing communications are stopped immediately. You can self-exclude directly from your account settings or by contacting our support team. Self-exclusion cannot be reversed during the exclusion period.

Customisable
Loss Limits

Set a maximum amount you are willing to lose in a given period — daily, weekly or monthly. When your net losses reach that ceiling, gameplay is paused for the rest of the period. Like deposit limits, loss limits can be decreased immediately but a 48-hour wait applies to any increase, giving you time to reconsider.

Understanding the Risk

Gambling Is Entertainment — But It Has Risks

Most people who play on at 999 do so the way they watch a cricket match or play a card game with friends — it is enjoyable, it is social in spirit, and it stays within a budget they are comfortable with. That is gambling at its best. But gambling also carries genuine risk, and at 999 believes Pakistani players deserve honest information about that risk rather than a platform that glosses over it.

The risk is not that you will occasionally lose. Losing is a normal part of gambling — the odds on any casino game favour the house over the long run, and that is not hidden information at at 999. Every game's return-to-player (RTP) figure is available, and our support team will explain what it means if you ask. The risk that matters is when gambling shifts from something you choose to do for fun to something that feels compulsive, or when it starts affecting your finances, your relationships or your mental wellbeing.

Problem gambling does not always look the way people imagine. It is not always someone who has lost everything — it can be someone who has spent slightly more than they planned, every single session, until the overspending has quietly added up. It can be someone who replays losses in their head long after they have left the game. It can be someone who finds they are not really enjoying the play anymore but cannot seem to stop. These patterns are more common than people realise, and they deserve to be taken seriously at the earliest possible stage.

The responsible gaming tools built into at 999 are designed to catch these patterns before they become serious. A session time limit stops a long evening from becoming an all-nighter. A deposit limit stops a bad run from depleting a whole month's budget. A reality check pop-up breaks the absorbed focus that makes it easy to lose track of time and money. None of these tools are perfect — but used consistently, they genuinely help. at 999 encourages every player to set at least one limit on their account from the moment they register, not because we expect a problem, but because having a structure in place makes it much easier to stay within one.

at 999

The at 999 Responsible Gaming Pledge

We pledge to maintain every responsible gaming tool listed on this page, to never target players who have self-excluded, and to treat every player who reaches out for help with respect, confidentiality and genuine care.

18+ enforcement No manipulation 24/7 support
Know the Warning Signs

Signs That Gambling May Be Becoming a Problem

These warning signs do not automatically mean there is a serious problem — but they are worth paying attention to. If you recognise several of them in yourself or in someone close to you, it is worth taking a step back and considering whether some support or limits might help.

Gambling with money that was budgeted for bills, rent, groceries or family needs.

Chasing losses — continuing to play in order to win back money you have already lost in the same session.

Feeling anxious, irritable or low when you are not gambling, and relieved when you are.

Spending significantly more time gambling than you originally planned, session after session.

Hiding your gambling activity from family members or close friends.

Borrowing money, selling items or taking out loans to fund gambling.

Thinking about gambling frequently when you are not playing — planning sessions, calculating odds, replaying losses.

Failed attempts to cut down or stop gambling, despite genuinely wanting to.

Gambling as a way to escape stress, emotional difficulties or problems at home or work.

If you recognise four or more of these signs in your own behaviour, we strongly encourage you to use the self-exclusion tool on at 999 and consider speaking with someone you trust. Problem gambling is manageable — the most important step is recognising it early.

Self-Assessment

Quick Self-Check: How Are You Playing?

Answer the five questions below honestly and get an immediate indication of whether your current gambling habits are within a healthy range. This is not a clinical assessment — it is a quick prompt to help you reflect.

1. In the past month, have you gambled with money you couldn't afford to lose?
2. Have you tried to win back money you lost by gambling more in the same session?
3. Have you felt the need to hide your gambling from family or friends?
4. Do gambling sessions regularly run longer than you originally intended?
5. Has gambling caused stress, arguments or financial difficulty in your life?
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Step-by-Step Guide

How to Set Responsible Gaming Limits on at 999

Log in to your at 999 account
Open at999.im on your mobile browser or desktop and log in with your registered mobile number and password. Two-factor authentication is recommended for extra security.
Go to Account Settings
Tap your account icon in the top-right corner, then select "Settings" from the menu. On desktop, the same option is in the navigation dropdown next to your username.
Open Responsible Gaming
Inside Settings, select the "Responsible Gaming" tab. This is where all your limit and exclusion tools are grouped in one place — deposit limits, session limits, reality checks, cool-off and self-exclusion.
Choose your tool and set your limits
Select the tool you want to activate, enter your preferred limit or exclusion period and confirm. Lowering a limit or activating an exclusion takes effect immediately. A 48-hour cooling period applies only to limit increases.
Contact support if you need help
If you prefer, our support team can activate any of these tools for you via the 24/7 live chat. You can also request immediate account self-exclusion through live chat without needing to navigate the settings yourself.

Recommended for all new players: Before you make your first deposit, set a monthly deposit limit that reflects what you are genuinely comfortable spending on entertainment. Starting with a limit is much easier than trying to add one after a difficult session.

How We Play Our Part

at 999's Responsible Gaming Principles

These are not aspirational statements — they are the actual operational standards that govern how at 999 handles responsible gaming across the platform.

Strict 18+ Enforcement

at 999 verifies age during account opening and may request CNIC verification at any point. Accounts found to be operated by minors are closed immediately with full forfeiture of balance and potential referral to authorities.

No Targeting of Excluded Players

As soon as a self-exclusion is applied, the player's account is removed from all marketing lists permanently. Excluded players receive zero promotional communications from at 999 during the exclusion period. This is a hard system rule, not a manual task.

Behaviour Monitoring

at 999 uses automated monitoring to flag account patterns consistent with problem gambling — rapidly increasing session lengths, sudden sharp increases in deposit amounts, or high-frequency chase-loss sequences. Flagged accounts are reviewed by our responsible gaming team.

Trained Support Team

Every member of the at 999 support team receives responsible gaming training. When a player reaches out about a gambling concern, they are supported with empathy, given immediate access to account protection tools and provided with information about further support — not pressured to keep playing.

Honest Bonus Communications

at 999 shows wagering requirements and expiry dates upfront before any bonus is claimed. We do not use inflated bonus figures to mislead players about the real value. Every promotion on at 999 is presented honestly, with all conditions visible before you commit.

Transparent Game Information

RTP percentages for all games are available. The house edge is not hidden. at 999 does not manipulate game outcomes — all RNG games are certified by independent testing laboratories and live dealer games operate under full studio audit conditions.

Common Questions

Responsible Gaming Questions Answered

No. Self-exclusion on at 999 is irreversible during the selected period. This is deliberate — the cooling-off period is what makes the tool effective. If you selected a permanent self-exclusion, the closure is final. If you selected a time-limited exclusion, you can request reinstatement after the period has expired by contacting support. There is also a mandatory 7-day review period after a time-limited exclusion expires before the account can be reactivated.

No. The moment a self-exclusion is applied on your account, you are removed from all marketing and promotional communications automatically. This happens at the system level — it is not a manual step that someone could forget. If you receive any promotional message from at 999 after self-excluding, please contact us immediately so we can investigate and correct it.

Any decrease to a deposit limit takes effect immediately. If you lower your daily deposit limit from Rs 10,000 to Rs 2,000, that new limit applies from the moment you confirm it. Increases to a deposit limit have a mandatory 48-hour waiting period before they come into effect, giving you time to reconsider the decision. You can cancel a pending limit increase at any time during those 48 hours.

Any real money balance in your at 999 Wallet at the time of self-exclusion is returnable to you. Contact our support team to arrange withdrawal of your balance. This process happens outside of the normal account login flow specifically because your account is blocked. Bonus funds are forfeited at the time of self-exclusion in accordance with our Terms and Conditions.

Yes. If you are concerned about a family member's gambling on at 999, please contact our support team confidentially. We take third-party concerns seriously and will investigate the account. We cannot share account information with third parties due to privacy obligations, but we can take appropriate action on the account if the concern is substantiated. The most effective step is encouraging the person directly to speak with our support team or use the self-exclusion tool themselves.
Safer Gambling Tips

Practical Tips for Keeping Gambling Fun

These are straightforward habits that experienced, recreational gamblers tend to follow. None of them guarantee wins — they are about keeping the experience enjoyable rather than stressful.

Set a budget before you start — and stick to it.

Decide on a fixed amount you are comfortable spending before your first session and treat it as a one-way spend. If you hit that amount, stop. Do not dig into other funds.

Never gamble to solve a financial problem.

Gambling is not a reliable way to earn money. If you are in financial difficulty, gambling more is almost always going to make it worse, not better.

Take regular breaks during sessions.

Get up, have a drink of water, check your phone for messages. Breaking the focus of a session gives you a chance to assess how it is going and decide whether you want to continue.

Do not gamble when you are emotionally low.

Gambling when you are stressed, upset, grieving or under the influence of alcohol leads to poor decisions and often results in spending more than you planned. Wait until you are in a calm, clear headspace.

Accept losses as part of the game.

Every gambler loses sometimes. Accepting a loss and stopping for the day is a sign of control, not weakness. Chasing a loss is one of the most common paths into problem gambling.

Play With Confidence

Register at at 999 and Take Control From Day One

Set your deposit limits before you make your first deposit. Join half a million Pakistani players who use at 999 responsibly — with the tools, transparency and support to keep it that way.

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